{"id":1503,"date":"2024-11-18T19:18:32","date_gmt":"2024-11-18T19:18:32","guid":{"rendered":"https:\/\/dcsc.shop\/?page_id=1503"},"modified":"2025-10-21T09:53:15","modified_gmt":"2025-10-21T09:53:15","slug":"help-center","status":"publish","type":"page","link":"https:\/\/doorcloser.com\/es\/help-center\/","title":{"rendered":"Centro de ayuda"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1503\" class=\"elementor elementor-1503\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1ad7c e-flex e-con-boxed e-con e-parent\" data-id=\"8f1ad7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;mountains&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b4290 elementor-widget elementor-widget-heading\" data-id=\"d3b4290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Centro de ayuda y base de conocimientos<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-005d1a4 e-con-full e-flex e-con e-child\" data-id=\"005d1a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-920e0e4 elementor-widget elementor-widget-text-editor\" data-id=\"920e0e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Comprar herrajes para puertas es muy sencillo. Simplemente navegue por nuestro cat\u00e1logo en l\u00ednea, seleccione los art\u00edculos que desee y agr\u00e9guelos al carrito. Una vez que haya terminado su selecci\u00f3n, haga clic en \"Realizar pedido\" y se le solicitar\u00e1n algunos datos necesarios para completar su compra.<\/p><p>Aceptamos pagos con tarjeta de cr\u00e9dito. Si realiza su compra desde Norteam\u00e9rica o cualquier otro lugar, haga su pedido y su compa\u00f1\u00eda de tarjeta de cr\u00e9dito convertir\u00e1 la transacci\u00f3n a d\u00f3lares estadounidenses o a su moneda local.<\/p><p>Los art\u00edculos de pedido especial no son reembolsables. Aceptamos Visa, Mastercard y Discover. No cobramos ning\u00fan art\u00edculo hasta que est\u00e9 listo para su env\u00edo. Los art\u00edculos agotados pedidos por correo electr\u00f3nico no se cobran hasta que se env\u00edan. Si un pedido en l\u00ednea no est\u00e1 en stock, nos comunicaremos con usted para brindarle asistencia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2030bff elementor-widget elementor-widget-heading\" data-id=\"2030bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas y procedimientos completos<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c77379c e-con-full e-flex e-con e-child\" data-id=\"c77379c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02239ba elementor-widget elementor-widget-text-editor\" data-id=\"02239ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/es\/general-policies\/\">General Policies &amp; Procedures: \u00a0<\/a>Credit Card processing, tax policy, refund &amp; return policy, backorders, quotes&amp; More<\/p><p><a href=\"\/es\/shipping-policy\/\">Pol\u00edtica de Env\u00edos<\/a>, including special COVID notice<\/p><p><a href=\"\/es\/privacy-policy\/\">Cookie &amp; Data Sensitivity Policies<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2033c52 elementor-widget elementor-widget-heading\" data-id=\"2033c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P\u00e1ginas de atenci\u00f3n al cliente:\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa5c636 e-con-full e-flex e-con e-child\" data-id=\"fa5c636\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b6b9d elementor-widget elementor-widget-text-editor\" data-id=\"79b6b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/doorcloser.com\/es\/contact\/\">Cont\u00e1ctanos\u00a0<\/a><\/p><p><a href=\"\/es\/about-us\/\">About Us &amp; Our History<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5ce28 elementor-widget elementor-widget-heading\" data-id=\"7e5ce28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P\u00e1ginas de atenci\u00f3n al cliente:\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a46b943 e-con-full e-flex e-con e-child\" data-id=\"a46b943\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfcf4af elementor-widget elementor-widget-text-editor\" data-id=\"bfcf4af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/es\/faq\/\">Common Abreviations, Trade Terms &amp; Acronyms<\/a><\/p><p><a href=\"\/es\/knowing-your-door\/\">Knowing your door<\/a><\/p><p><a href=\"\/es\/degree-of-opening\/\">Degree of Opening<\/a><\/p><p><a href=\"\/es\/handing-your-door\/\">Handing your door<\/a><\/p><p><a href=\"\/es\/adjusting-your-door-closer\/\">Adjusting Your Door Closer<\/a><\/p><p><a href=\"\/es\/how-to-choose-the-right-door-closer\/\">How to choose the right door closer<\/a><\/p><p><a href=\"\/es\/surface-mounted-door-closers\/\">Surface Mounted Door Closers<\/a><\/p><p><a href=\"\/es\/concealed-overhead-closers\/\">Concealed Overhead Closers<\/a><\/p><p><a href=\"\/es\/floor-closer\/\">Cerraduras de piso<\/a><\/p><p><a href=\"\/es\/manufacturer-finishes\/\">Manufacturer Finishes<\/a><\/p><p><a href=\"\/es\/access-control\/\">Access Control<\/a><\/p><p><a href=\"\/es\/handicap-switches-paddle-handles\/\">Handicap Switches &amp; Paddle Handles<\/a><\/p><p><a href=\"\/es\/vertical-rod-exit-device\/\">Vertical Rod Exit Device<\/a><\/p><p><a href=\"\/es\/exit-rim-device\/\">Exit Rim Device<\/a><\/p><p><a href=\"\/es\/flush-bolts\/\">Pernos de arrastre<\/a><\/p><p><a href=\"\/es\/magnetic-locks\/\">Magnetic Locks<\/a><\/p><p><a href=\"\/es\/hinges\/\">Bisagras<\/a><\/p><p><a href=\"\/es\/spring-hinge\/\">Bisagras de resorte<\/a><\/p><p><a href=\"\/es\/concealed-leaf-continuous-hinge\/\">Concealed Leaf Continuous Hinges<\/a><\/p><p><a href=\"\/es\/center-hung-vs-offset-pivots\/\">Center Hung vs. Offset Pivots<\/a><\/p><p><a href=\"\/es\/threshold\/\">Umbrales<\/a><\/p><p><a href=\"\/es\/infrared-motion-sensor\/\">Infrared Motion Sensor<\/a><\/p><p><a href=\"\/es\/weatherstripping\/\">Weatherstripping<\/a><\/p><p><a href=\"\/es\/smoke-detector-door-closer\/\">Smoke Detector Door Closer<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ea516f e-flex e-con-boxed e-con e-parent\" data-id=\"6ea516f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8804aa6 e-con-full e-flex e-con e-child\" data-id=\"8804aa6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562ca56 elementor-widget elementor-widget-heading\" data-id=\"562ca56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:+13013771078\">Puedes contactar con nosotros en<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db90ee0 elementor-widget elementor-widget-heading\" data-id=\"db90ee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:+13013771078\">(+1) 301-377-1078<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9ddd46 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b9ddd46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08597cd elementor-widget elementor-widget-heading\" data-id=\"08597cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:+13013771078\">LL\u00c1MENOS<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b26e9 elementor-align-center elementor-mobile-align-center elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"f8b26e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+13013771078\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONT\u00c1CTANOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help Center &amp; Knowledge Base Making a purchase for door hardware could not be easier. Just browse our Online Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished making your selection, click on &#8220;Order&#8221; and you will be asked for a few [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/pages\/1503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/comments?post=1503"}],"version-history":[{"count":0,"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/pages\/1503\/revisions"}],"wp:attachment":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/media?parent=1503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}