{"id":1503,"date":"2024-11-18T19:18:32","date_gmt":"2024-11-18T19:18:32","guid":{"rendered":"https:\/\/dcsc.shop\/?page_id=1503"},"modified":"2025-10-21T09:53:15","modified_gmt":"2025-10-21T09:53:15","slug":"help-center","status":"publish","type":"page","link":"https:\/\/doorcloser.com\/es\/help-center\/","title":{"rendered":"Centro de ayuda"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1503\" class=\"elementor elementor-1503\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1ad7c e-flex e-con-boxed e-con e-parent\" data-id=\"8f1ad7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;mountains&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b4290 elementor-widget elementor-widget-heading\" data-id=\"d3b4290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help Center &amp; Knowledge Base<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-005d1a4 e-con-full e-flex e-con e-child\" data-id=\"005d1a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-920e0e4 elementor-widget elementor-widget-text-editor\" data-id=\"920e0e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Making a purchase for door hardware could not be easier. Just browse our Online Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished making your selection, click on &#8220;Order&#8221; and you will be asked for a few details that we need to be able to complete the order.<\/p><p>We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.<\/p><p>Special Order items are non-refundable. We accept Visa, Mastercard,and Discover. We do not charge for any item until it is ready to ship. Backordered items ordered via email are not charged until they are shipped, if an online order is not in stock we give you a call to further assist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2030bff elementor-widget elementor-widget-heading\" data-id=\"2030bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Full Policies &amp; Procedures<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c77379c e-con-full e-flex e-con e-child\" data-id=\"c77379c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02239ba elementor-widget elementor-widget-text-editor\" data-id=\"02239ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/es\/general-policies\/\">General Policies &amp; Procedures: \u00a0<\/a>Credit Card processing, tax policy, refund &amp; return policy, backorders, quotes&amp; More<\/p><p><a href=\"\/es\/shipping-policy\/\">Pol\u00edtica de Env\u00edos<\/a>, including special COVID notice<\/p><p><a href=\"\/es\/privacy-policy\/\">Cookie &amp; Data Sensitivity Policies<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2033c52 elementor-widget elementor-widget-heading\" data-id=\"2033c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Pages:\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa5c636 e-con-full e-flex e-con e-child\" data-id=\"fa5c636\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b6b9d elementor-widget elementor-widget-text-editor\" data-id=\"79b6b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/doorcloser.com\/es\/contact\/\">Cont\u00e1ctanos\u00a0<\/a><\/p><p><a href=\"\/es\/about-us\/\">About Us &amp; Our History<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5ce28 elementor-widget elementor-widget-heading\" data-id=\"7e5ce28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Pages:\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a46b943 e-con-full e-flex e-con e-child\" data-id=\"a46b943\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfcf4af elementor-widget elementor-widget-text-editor\" data-id=\"bfcf4af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/es\/faq\/\">Common Abreviations, Trade Terms &amp; Acronyms<\/a><\/p><p><a href=\"\/es\/knowing-your-door\/\">Knowing your door<\/a><\/p><p><a href=\"\/es\/degree-of-opening\/\">Degree of Opening<\/a><\/p><p><a href=\"\/es\/handing-your-door\/\">Handing your door<\/a><\/p><p><a href=\"\/es\/adjusting-your-door-closer\/\">Adjusting Your Door Closer<\/a><\/p><p><a href=\"\/es\/how-to-choose-the-right-door-closer\/\">How to choose the right door closer<\/a><\/p><p><a href=\"\/es\/surface-mounted-door-closers\/\">Surface Mounted Door Closers<\/a><\/p><p><a href=\"\/es\/concealed-overhead-closers\/\">Concealed Overhead Closers<\/a><\/p><p><a href=\"\/es\/floor-closer\/\">Cerraduras de piso<\/a><\/p><p><a href=\"\/es\/manufacturer-finishes\/\">Manufacturer Finishes<\/a><\/p><p><a href=\"\/es\/access-control\/\">Access Control<\/a><\/p><p><a href=\"\/es\/handicap-switches-paddle-handles\/\">Handicap Switches &amp; Paddle Handles<\/a><\/p><p><a href=\"\/es\/vertical-rod-exit-device\/\">Vertical Rod Exit Device<\/a><\/p><p><a href=\"\/es\/exit-rim-device\/\">Exit Rim Device<\/a><\/p><p><a href=\"\/es\/flush-bolts\/\">Pernos de arrastre<\/a><\/p><p><a href=\"\/es\/magnetic-locks\/\">Magnetic Locks<\/a><\/p><p><a href=\"\/es\/hinges\/\">Bisagras<\/a><\/p><p><a href=\"\/es\/spring-hinge\/\">Spring Hinges<\/a><\/p><p><a href=\"\/es\/concealed-leaf-continuous-hinge\/\">Concealed Leaf Continuous Hinges<\/a><\/p><p><a href=\"\/es\/center-hung-vs-offset-pivots\/\">Center Hung vs. Offset Pivots<\/a><\/p><p><a href=\"\/es\/threshold\/\">Umbrales<\/a><\/p><p><a href=\"\/es\/infrared-motion-sensor\/\">Infrared Motion Sensor<\/a><\/p><p><a href=\"\/es\/weatherstripping\/\">Weatherstripping<\/a><\/p><p><a href=\"\/es\/smoke-detector-door-closer\/\">Smoke Detector Door Closer<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ea516f e-flex e-con-boxed e-con e-parent\" data-id=\"6ea516f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8804aa6 e-con-full e-flex e-con e-child\" data-id=\"8804aa6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562ca56 elementor-widget elementor-widget-heading\" data-id=\"562ca56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:+13013771078\">You can contact us at<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db90ee0 elementor-widget elementor-widget-heading\" data-id=\"db90ee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:+13013771078\">(+1) 301-377-1078<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9ddd46 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b9ddd46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08597cd elementor-widget elementor-widget-heading\" data-id=\"08597cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:+13013771078\">GIVE US A CALL<\/a><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b26e9 elementor-align-center elementor-mobile-align-center elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"f8b26e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+13013771078\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONT\u00c1CTANOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help Center &amp; Knowledge Base Making a purchase for door hardware could not be easier. Just browse our Online Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished making your selection, click on &#8220;Order&#8221; and you will be asked for a few [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/pages\/1503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/comments?post=1503"}],"version-history":[{"count":0,"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/pages\/1503\/revisions"}],"wp:attachment":[{"href":"https:\/\/doorcloser.com\/es\/wp-json\/wp\/v2\/media?parent=1503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}